Woodforest National Bank Debit Card Dispute Specialist - The Woodlands in The Woodlands, Texas

Description: The Specialist, Debit Card Dispute is responsible for investigating and processing debit card dispute claims initiated by customers or on behalf of the bank. Additional responsibilities include extensive knowledge of regulation E, banks policies and procedures.

Key Responsibilities:

  • Researches customer dispute claims by reviewing card transactions, account records and information provided by merchants; makes a determination or escalates for approval as appropriate.

  • Processes credits and reversals based on the outcome of the dispute claims.

  • Provide excellent customer service for calls regarding dispute questions and claim information from customers, branches, customer care, and merchants.

  • Reviews pending dispute files to see if all required documentation has been provided.

  • Process dispute claims in accordance with Regulation E and department/network compliance requirements

  • Performs other job related duties or special projects as assigned.

    Competencies Required

  • Solid technology and internet searching skills, including proficiency with Microsoft Office applications and the ability to navigate financial software applications and payment systems.

  • Working knowledge of banking operations, fraudulent investigations, and regulations that relate to overdrawn funds and general risk management including a good understanding of Regulation E.

  • Self-starter possessing the ability to work independently while supporting a team environment.

  • Strong customer service skills with the ability to effectively research and resolve issues and discrepancies.

  • Ability to follow directions and apply proper policies, procedures and guidelines.

  • Ability to work flexible hours; demonstrated good attendance and punctuality. Outstanding listening and communications skills, both written and verbal. Strong organizational skills with the ability to prioritize workload and multi-task in a fast paced, high volume environment while maintaining attention to detail.

    Minimum Qualifications/Experience

  • 2 year’s operations or customer service experience in the banking or financial services industry.
    Formal Education & Certification

  • High School Diploma or equivalent required.
    Work Status

  • Full-Time
    Supervisory Responsibility

  • None. Travel

  • 0% - Negligible amount of travel expected.
    Working Conditions

  • Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and o ccasionally lifting and carrying articles like files, ledgers, folders, etc.

Woodforest is an Equal Opportunity Minority/ Female/ Individuals with Disabilities/ Protected Veteran and Affirmative Action Employer

Job: *Operations


Title: Debit Card Dispute Specialist - The Woodlands

Location: Texas-The Woodlands

Requisition ID: 034897